At Franklin Caps, we take pride in the craftsmanship and care that goes into every piece. If for any reason you’re not fully satisfied with your order, we’re here to help and make things right. Every return is handled with care because your experience matters to us.

How Can You Return (Parts of) Your Order?

You have the right to return your order within 30 days of receiving it. We appreciate your understanding as we carefully handle each return.

To be eligible, your cap must be unused, in its original condition, and preferably in the original packaging.

Here’s how to initiate a return:

1. Send an email to info@franklin-caps.com with your order number and a brief explanation for the return.
2. Wait for a confirmation from our support team. We’ll share the correct return address based on where your order shipped from.
3. Once approved, securely package the item, ideally in its original box.
4. Ship the item to the return address we provide.
5. Please share the tracking number with us so we can follow your return.

Return Shipping Costs

- If the return is caused by the customer (for example, if you changed your mind or ordered the wrong size), you are responsible for the return shipping costs.
  The exact amount depends on the courier or shipping company you choose.

- If the return is due to our error (for example, the item is damaged, defective, or incorrect), you will not bear any return shipping costs.
  In such cases, we’ll cover the shipping fee or provide a prepaid return label when possible.

Please note: Return shipping costs for customer-requested returns are not covered. Returns must be sent to the fulfillment location provided by our support team. Do not send returns to our registered business address.

Refunds

Once we’ve received and inspected your return, we’ll send you a confirmation email. If the return is approved, we’ll process your refund to your original payment method.

Timing

Refunds are typically issued within 7–12 business days after approval. If you haven’t seen your refund appear, please check with your payment provider first. Some banks take extra time to release the funds.

If it’s still not showing up, please email us at info@franklin-caps.com and we’ll help you sort it out.

Cancellations

Plans can change, and we completely understand.

• You may cancel your order within 1 hour of placing it to request a full refund. Outside of the 1-hour window, a cancellation fee may apply, where permitted by applicable law and disclosed before the cancellation is processed.
• Send an email to info@franklin-caps.com with your order number and "Cancellation" in the subject line.
• If your order has already been processed or shipped, we may be unable to cancel it, but you can contact us about returning it once it arrives.

Damaged or Incorrect Products

If your item arrives damaged or isn’t the one you ordered, we sincerely apologize.

• Please email info@franklin-caps.com within 30 days of receiving your order.
• Include clear photos of the damaged or incorrect item, preferably on a flat surface with labels visible.
• We will offer a free one-time replacement. If the replacement is also damaged, we’ll review the issue and arrange an appropriate resolution, which may include a full refund.

Product Issues After Use

If a defect appears after using your cap and seems to be a manufacturing issue rather than normal wear and tear, please reach out. We care about the quality of our products and want to make sure you’re satisfied with your purchase.

Please note that normal wear (e.g., fabric softening and scuffs) is not considered a manufacturing defect.

If Your Order Was a Gift

If your item was marked as a gift during purchase and shipped directly to you, we may offer you a gift credit for the value of the returned item, where applicable. Once the return is received and approved, we’ll issue the gift credit in accordance with our returns policy.

Missing Package?

If your cap hasn’t arrived or appears to have gone missing in transit, please contact us at info@franklin-caps.com. We’ll investigate the shipment and work with you to arrange an appropriate resolution, which may include a replacement or refund under our applicable policies.

Shipping Protection and Returns

Shipping Protection covers eligible parcels that are lost in transit, marked as delivered but not received, or damaged during transit, subject to the terms of the Shipping Protection policy. It does not cover returns for size, fit, colour, or change of mind, which are handled under this returns policy.

Where a replacement has been provided under Shipping Protection, that replacement is subject to the applicable returns terms. A single order cannot receive both a Shipping Protection replacement and a refund for the same item.

The Shipping Protection fee itself is non-refundable once an order has shipped, except where a refund is required by applicable law.

A Note from Franklin Caps

Every order, and every return, matters to us. Thank you for your support, your patience, and your trust in Franklin Caps.

If you need anything, our support team is available Monday to Friday, 9:00 AM to 5:00 PM. You can reach us at info@franklin-caps.com.