Shipping policy

Shipping Information

I offer free shipping on every order, no minimum needed. It’s my way of saying thank you for supporting Franklin Caps. After decades at the workbench, I want you to enjoy these handcrafted caps without worrying about extra fees at checkout.

Delivery of Your Order

Found a cap you like? That means a lot to me. Every order placed carries weight, and I want your package to arrive in your hands with the same care it left my workshop.

To keep prices fair and reduce waste, I ship in bulk. That means your order will go out once I’ve reached the minimum batch size. This approach helps me keep things sustainable and costs down.

Just a heads-up: with many orders coming in during the sale, there may be small delays. But please know every order gets the care and attention it deserves.

Here’s what to expect:

✔️ Processing time: I prepare each order within 1–3 business days.

✔️ Shipping time: Delivery usually takes 7–12 business days, depending on where you are.

✔️ Logistics method: Orders are shipped through our trusted logistics partners and handled by USPS for delivery in the United States. For other countries, orders are typically delivered by the local standard carrier.

Tracking Your Order

Once your order ships, you’ll receive a tracking code by email so you can follow it along the way. You can also visit our order tracking page anytime for quick access.

Shipping Protection

At checkout, you can add Shipping Protection to your order for a small fee. It covers you if your parcel is lost in transit, is marked delivered but never reaches you, or arrives damaged.

If any of those happen, write to us at info@franklin-caps.com with your order number, and we will arrange a replacement at no cost, subject to the terms of Shipping Protection. Coverage is up to $250 per order.

A parcel counts as lost once the tracking has shown no movement for 25 consecutive days. For a parcel marked delivered that you did not receive, let us know within 7 days of the delivery date. For damage, send us photos of the cap and the packaging within 48 hours of its arrival.

Shipping Protection does not cover an address entered incorrectly at checkout, parcels refused or left unclaimed, or a cap that arrived in good condition but is not the right size or style for you. Those situations are handled under our normal returns policy, which still applies.

Shipping Protection is our promise to you. It is not an insurance policy.

Need Help?

If you have any questions, don’t hesitate to email us directly at info@franklin-caps.com. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM, and will do everything possible to make your experience smooth and personal.